Over the past five years or so the Internet has dramatically changed the way we spend our hard earned money, would you of even thought of buying a rug without feeling its texture say ten years ago? The answer is probably no.. But is buying on-line really any different from say a catalogue or a leaflet, the answer is no – you still look at a picture and order over the phone, all the internet has done has made it easier to view millions of rugs or any other item for that matter with a few clicks of a mouse, you have the option of finding the best deals and even buying from a different country.
So I think we all agree the net is hear to stay and is defiantly the way we will be buying in the future, so what are the down sides of buy a rug on-line.
The first and probably the most popular reason is the fact you cannot physically see the colour and feel the texture. We combat this problem by sending out samples of pile in the post, this eliminates colour and texture problems, we also offer easy returns, all the customer has to pay for is the return cost which on average around £8.00, it would probably cost you this much in transport costs trawling around shops and department stores and more than likely ending up empty handed.
The second issue is entering card details on-line or over the phone to someone you have never met. This is mentioned from time to time when we are taking card payments.
This is not really a problem for the customer to be concerned about. All card payments are covered by the issuing bank and non face to face transactions will be refunded back to the customer in the event of any fraud, please see Distance Selling Regulations for information on on-line protection for consumers.
Apart from the above two issues which we have covered all the other aspects of buying on-line are positive and enjoyable.



