Delivery Information - The Rug Retailer Delivery Information
UK Standard mainline delivery is £3.99 per consignment. (No additional charges for 2 or more rugs, as long as the rugs are bought together so that we can ship them as one parcel)
This includes all of the UK mainland apart from areas which include and are above the AB (Aberdeen) postcode, i.e. Scottish Highlands.
Please email your postcode if you are unsure and want to check if you are covered by standard delivery.
Standard Timed UK Deliveries
Next working day delivered before 12am - £25.00
Please contact us for timed deliveries.
Non Standard Delivery
Scottish Highlands - £18.00
Please allow 14 workings days for delivery. Most rugs will be delivered within 5 working days from date of purchase.
Please note rugs that are sent direct from our EU suppliers and designer ranges like Dreamweavers, some Leather rugs and Louis De Pootere can take up to 15 working days.
Non standard delivery can take 2 - 3 days in transit.
All of our rugs are sent via a professional courier service and need to be signed for, we can also send to a work address or we can ask the courier to leave in a safe place, but this invalidates the transit insurance.
Please make sure goods are in good condition and not damaged before signing for them. Once signed for you are releasing the courier from any transit insurance liability. If there are any signs of damage, please do not sign for the item/s and contact us immediately.
Cancelled orders, once dispatched but still in transit, will incur a £15 return courier fee.
We can ship items all over the world. Below are delivery prices for our most popular destinations. For International deliveries that are not listed, please email us your postcode / address for a delivery quote.
Czech Rep £30.00
New Zealand £90.00
South Africa £90.00
Please note International deliveries can take 3 / 5 days in transit.
Rugs over 200cm in length may be subject to additional costs, depending on area and weight / length.
All rugs are delivered by professional couriers and need to be signed for. Please note that some rugs can take longer than 10 days if they are out of stock or if they are being sent from another country.
For International quotes and further shipping information please email email@example.com or Tel 01925 416541
To view our Returns Page please <click here>