Frequently Asked Questions At The Rug Retailer

HOW MUCH DO I PAY FOR DELIVERY ON EACH RUG?

We have a selection of delivery services available please check our deliveries page here.

HOW LONG WILL DELIVERY TAKE?

This depends if the item you have purchased is a stocked item or not.
Stocked items are normally despatched within 2 working days.
Items we buy in from the UK can take around one week, Items we buy in from Europe can take around 2 weeks.

HOW DO I CORRECTLY MEASURE MY SPACE FOR THE PERFECT RUG?

Simply measure the space and find the closest match on our products pages.
A good tip is you can place newspaper down on the floor to your required size and measure it.

DO YOU ACCEPT RETURNS?

Yes we do accept returns, the only cost the customer would incur is the return postage.
We recommend online courier brokers like parcels2go, parcelbroker or parcelmonkey to return the item.
Click here for our return information.

CAN YOUR RUGS BE MADE IN BESPOKE / CUSTOM MADE SIZES TO ORDER?

Many of our handmade rugs can be made to order in most sizes and shapes.
Bespoke sizes take around 12 - 16 weeks and are non-refundable.
To view terms and information on Bespoke rugs click here

DO YOU HAVE A SHOWROOM WHERE I CAN VIEW YOUR RUGS?

After many years operating with a showroom, we  made a decision to close it and operate online only.

CAN YOU ALTER THE SIZE OF A RUG?

We can cut down and edge many of our rugs, please contact us if you need any further info.

HOW LONG WILL MY RUG TAKE TO LIE FLAT AND SETTLE DOWN?

This depends on the type of rug, the ambient room temperature and how frequently used the room is.
Wilton rugs and woven rugs can take longer than tufted rugs to settle, some rugs can take up to 1 month to completely settle down.
The settling process is normal and not a fault, heat and placing heavy objects on the rugs corners can help the process.

DO YOU STOCK SAMPLES OF YOUR RUGS?

We have showroom samples of some ranges, we can send these out with a small refundable deposit.
Some shaggy rugs, we can send out yarn samples. Please contact us.

Media Enquiries for The Rug Retailer

Are you a journalist looking for information and images? A stylist looking for props or do you have an exciting project you’re working on and documenting through your social channels?
If you’d like more info from The Rug Retailer, we can provide images, samples and expertise.
For images, interviews, product loans, projects or partnerships please contact John or Sam at homes & interiors PR specialists JWC by emailing: rugretailer@jwcpr.com and they will get right back to you.
You can also download high resolution images from our Press Loft press office.