Frequently Asked Questions At The Rug Retailer
HOW MUCH DO I PAY FOR DELIVERY ON EACH RUG?
We have a selection of delivery services available please check our deliveries page here.
HOW LONG WILL DELIVERY TAKE?
This depends if the item you have purchased is a stocked item or not.
Stocked items are normally despatched within 2 working days.
Items we buy in from the UK can take around one week, Items we buy in from Europe can take around 2 weeks.
HOW DO I CORRECTLY MEASURE MY SPACE FOR THE PERFECT RUG?
Simply measure the space and find the closest match on our products pages.
A good tip is you can place newspaper down on the floor to your required size and measure it.
DO YOU ACCEPT RETURNS?
Yes we do accept returns, the only cost the customer would incur is the return postage.
We recommend online courier brokers like parcels2go, parcelbroker or parcelmonkey to return the item.
Click here for our return information.
CAN YOUR RUGS BE MADE IN BESPOKE / CUSTOM MADE SIZES TO ORDER?
Many of our handmade rugs can be made to order in most sizes and shapes.
Bespoke sizes take around 12 - 16 weeks and are non-refundable.
To view terms and information on Bespoke rugs click here
DO YOU HAVE A SHOWROOM WHERE I CAN VIEW YOUR RUGS?
Yes we do, our showroom address is, 2 Crown Parade, Crown St, Warrington, WA1 2AE
We have over 1000s rugs on display and many samples and point of sales stands.
CAN YOU ALTER THE SIZE OF A RUG?
We can cut down and edge many of our rugs, please contact us if you need any further info.
HOW LONG WILL MY RUG TAKE TO LIE FLAT AND SETTLE DOWN?
This depends on the type of rug, the ambient room temperature and how frequently used the room is.
Wilton rugs and woven rugs can take longer than tufted rugs to settle, some rugs can take up to 1 month to completely settle down.
The settling process is not normal and not a fault, heat and placing heavy objects on the rugs corners can help the process.
DO YOU STOCK SAMPLES OF YOUR RUGS?
We have showroom samples of some ranges, we can send these out with a small refundable deposit.
Some shaggy rugs, we can send out yarn samples. Please contact us.