All our rugs are delivered by a professional courier services like DHL, APC or Fedex. All items need to be signed for; we can ask the courier to leave in a safe place but this voids the insurance. We can change delivery address to a neighbour if required. Delivery is normally next day once we mark the item sent, overseas deliveries will take longer. Next day deliveries are between 8am and 6pm, Saturday deliveries are between 8am and 12 noon. (Please note Saturday deliveries are £25)
If you need to return your item, we recommend an online courier broker like parcels2go, parcelmonkey or parcelbroker. Once the rug is back with us and checked we will issue a full refund. The only cost the customer will incur is the return postage. Please remember when inputting the return dimensions into the courier’s system, it’s the rolled-up size (package size) you input, not the size of the actual rug / item. Our return address is, The Rug Retailer, 2 Crown Parade, Crown St, Warrington, WA1 2AE.